Customer Service

Thank you for contacting Isotec Security Systems Inc. 
For immediate support please contact your authorized dealer. In the event that you’re unsure who your dealer is you may search for your dealer here – Find A Distributor Near You by entering your zip code.
For Technical Support please visit our Support Forum for answers to the most common problems, or submit a help ticket with a brief description of the issue and Isotec will contact you shortly.
For general questions you may submit a Request Information form and an Isotec Security Representative will contact you shortly.
Isotec Security Customer Service
We strive to have the best customer support in the industry and your safety and satisfaction is our number one priority.
Isotec consistently scores in the highest percentile on customer service surveys. Our highly trained personnel can usually diagnose and find solutions to your issue usually over the phone. Think we are kidding about how good they are? Isotec delivers SEU’s to government facilities where practically no civilian is allowed to tread. The units are placed on a lonely desert highway and are gone in the morning. Installation is done by government engineers using our manuals and over the phone with the Isotec technical staff. That’s good! You had better know the product to achieve that degree of customer service and we bring that same expertise to you!
We Take Pride in:

  • Having the best customer service in the industry.
  • Resolving issues in a timely manner. Typically the same day.
  • Having factory trained technicians provide you with preventative maintenance and support.
  • Building your units with the finest parts and materials available. However, in the event you should need a replacement part it will be shipped overnight to ensure your systems down time is reduced.